Showing posts with label Change Management. Show all posts
Showing posts with label Change Management. Show all posts

The Liberating Structures

Here is a summary of the 33 Liberating Structures, you are encouraged to open the link to fully understand how to set it up right and get the real benefit. 

List of Structures

    1. 1-2-4-All. Engage Everyone Simultaneously in Generating Questions, Ideas, and Suggestions (12 min.)
      • What is made possible?
        • Generate better ideas and more of them faster than ever before. 
        • Tap the know-how and imagination that is distributed widely in places not known in advance. Open, the generative conversation unfolds. Ideas and solutions are sifted in a rapid fashion. 
      • Structuring Invitation
        • Ask a question in response to the presentation of an issue, or about a problem to resolve or a proposal put forward (e.g., What opportunities do YOU see for making progress on this challenge? How would you handle this situation? What ideas or actions do you recommend?)
    2. Impromptu Networking. Rapidly Share Challenges and Expectations, Build New Connections (20 min.)
      • What is made possible?
        • Tap a deep well of curiosity and talent by helping a group focus attention on problems they want to solve. 
        • A productive pattern of engagement is established if used at the beginning of a working session. 
      • Structuring Invitation
        • Ask, “What big challenge do you bring to this gathering? What do you hope to get from and give this group or community?”
    3. Nine Whys. Make the Purpose of Your Work Together Clear (20 min.)
      • What is made possible?
        • Clarify for individuals and a group what is essentially in their work. 
        • Reveal when a compelling purpose is missing.
        • Avoid moving forward without clarity. 
        • Discover an unambiguous shared purpose. 
      • Structuring Invitation
        • Ask, “What do you do when working on ______ (the subject matter or challenge at hand)? Please make a short list of activities.” Then ask, “Why is that important to you?” Keep asking, “Why? Why? Why?” up to nine times or until participants can go no deeper because they have reached the fundamental purpose of this work.
    4. Wicked Questions. Articulate the Paradoxical Challenges That a Group Must Confront to Succeed (25 min.)
      • What is made possible?
        • Diminishing "yes, but…" and "either-or" thinking. 
        • Revealing entangled challenges and possibilities that are not intuitively obvious. 
        • Expose safely the tension.
      • Structuring Invitation
        • Ask, “What opposing-yet-complementary strategies do we need to pursue simultaneously in order to be successful?”
    5. Appreciative Interviews (AI). Discovering and Building on the Root Causes of Success (1 hr.)
      • What is made possible?
        • Generate the list of conditions that are essential for its success. 
        • Search for what works now and by uncovering the root causes that make success possible. 
        • Stories from the field offer social proof of local solutions, promising prototypes, and spread innovations while providing data for recognizing success patterns. 
      • Structuring Invitation
        • Ask, “Please tell a story about a time when you worked on a challenge with others and you are proud of what you accomplished. What is the story and what made the success possible? Pair up preferably with someone you don’t know well.”
    6. Making Space with TRIZ. Stop Counterproductive Activities and Behaviors to Make Space for Innovation  (35 min.)
      • What is made possible?
        • Helping a group let go of what it knows (but rarely admits) limits its success by inviting creative destruction. 
        • TRIZ makes it possible to challenge sacred cows safely and encourages heretical thinking. The question “What must we stop doing to make progress on our deepest purpose?” induces seriously fun yet very courageous conversations. 
        • Since laughter often erupts, issues that are otherwise taboo get a chance to be aired and confronted. With creative destruction come opportunities for renewal as local action and innovation rush in to fill the vacuum. Whoosh!
      • Structuring Invitation. In this three-step process, ask:
        1. “Make a list of all you can do to make sure that you achieve the worst result imaginable with respect to your top strategy or objective.”
        2. “Go down this list item by item and ask yourselves, ‘Is there anything that we are currently doing that in any way, shape, or form resembles this item?’ Be brutally honest to make a second list of all your counterproductive activities/programs/procedures.”
        3. “Go through the items on your second list and decide what first steps will help you stop what you know creates undesirable results?”
    7. 15% Solution. Discover and Focus on What Each Person Has the Freedom and Resources to Do Now (20 min.)
        • What is made possible? 
          • They get individuals and the group to focus on what is within their discretion instead of what they cannot change. 
          • With a very simple question, you can flip the conversation to what can be done and find solutions to big problems that are often distributed widely in places not known in advance. 
          • Shifting a few grains of sand may trigger a landslide and change the whole landscape.
        • Structuring Invitation
          • In connection with their personal challenge or their group’s challenge, ask, “What is your 15 percent? Where do you have discretion and freedom to act? What can you do without more resources or authority?”
      1. Troika Consulting. Get Practical and Imaginative Help from Colleagues Immediately (30 min.)
        • What is made possible? 
          • Peer-to-peer coaching helps with discovering everyday solutions, revealing patterns, and refining prototypes.
        • Structuring Invitation
          • Invite the group to explore the questions “What is your challenge?” and “What kind of help do you need?”
      2. What, So What, Now What? W³. Together, Look Back on Progress to Date and Decide What Adjustments Are Needed (45 min.)
        • What is made possible? 
          • Help groups reflect on a shared experience in a way that builds understanding and spurs coordinated action while avoiding unproductive conflict. 
          • It is possible for every voice to be heard while simultaneously sifting for insights and shaping new directions. 
          • Progressing in stages makes this practical — from collecting facts about What Happened to make sense of these facts with So What and finally to what actions logically follow with Now What. The shared progression eliminates most of the misunderstandings that otherwise fuel disagreements about what to do.
        • Structuring Invitation
          • After a shared experience, ask, “WHAT? What happened? What did you notice, what facts or observations stood out?” Then, after all the salient observations have been collected, ask, “SO WHAT? Why is that important? What patterns or conclusions are emerging? What hypotheses can you make?” Then, after the sense-making is over, ask, “NOW WHAT? What actions make sense?”
      3. Discovery & Action Dialogue (DAD). Discover, Invent, and Unleash Local Solutions to Chronic Problems (25-70 min.)
        • What is possible?
          • Discover practices and behaviors that enable some individuals (without access to special resources and facing the same constraints) to find better solutions than their peers to common problems. These are called positive deviant (PD) behaviors and practices. 
          • Discover by themselves these PD practices. 
          • Create favorable conditions for stimulating participants’ creativity in spaces where they can feel safe to invent new and more effective practices. 
        • Structuring Invitation. Invite people to uncover tacit or latent solutions to a shared challenge that are hidden among people in their working group, unit, or community. Ask anybody interested in solving the problem to join a small group and participate in a DAD. In the group, ask seven progressive questions:
          1. How do you know when problem X is present?
          2. How do you contribute effectively to solving problem X?
          3. What prevents you from doing this or taking these actions all the time?
          4. Do you know anybody who is able to frequently solve problem X and overcome barriers? What behaviors or practices made their success possible?
          5. Do you have any ideas?
          6. What needs to be done to make it happen? Any volunteers?
          7. Who else needs to be involved?
      4. Shift & Share. Spread Good Ideas and Make Informal Connections with Innovators (90 min.)
        • What is possible?
          • Share several innovations or useful programs that may lie hidden within a group, organization, or community. 
          • Gets rid of long large-group presentations and replaces them with several concise descriptions made simultaneously to multiple small groups. 
          • A few individuals set up “stations” where they share in ten minutes the essence of their innovations that may be of value to others. 
          • Innovators learn from repetition, and groups can easily spot opportunities for creative mash-ups of ideas.
        • Structuring Invitation
          • Invite participants to visit several innovators who will share something new or innovative they are doing that may be of value to them.
      5. 25/10 Crowd Sourcing. Generate and Sift a Group’s Most Powerful Actionable Ideas (30 min.)
        1. What is possible?
          • Help a large crowd generate and sort their bold ideas for action. 
          • Spread innovations “out and up” as everyone notices the patterns in what emerges. 
          • A valid way to generate an uncensored set of bold ideas and then tap the wisdom of the whole group to identify the top ten.
        2. Structuring Invitation
          • Invite participants to think big and bold and discover the most attractive of their ideas together by asking, “If you were ten times bolder, what big idea would you recommend? What first step would you take to get started?”
      6. Wise Crowds. Tap the Wisdom of the Whole Group in Rapid Cycles (15 min. per person)
        1. What is possible?
          • Engage a small or large group of people in helping one another. 
          • You can set up a Wise Crowds consultation with one small group of four or five people or with many small groups simultaneously or, during a larger gathering, with a group as big as one hundred or more people. 
          • Individuals, referred to as “clients,” can ask for help and get it in a short time from all the other group members. 
          • Each individual consultation taps the expertise and inventiveness of everyone in the group simultaneously. 
          • Individuals gain more clarity and increase their capacity for self-correction and self-understanding. 
          • It develops people’s ability to ask for help.
        2. Structuring Invitation
          • Ask each participant when his or her turn comes to be the “client” to briefly describe his or her challenge and ask others for help.
          • Ask the other participants to act as a group of “consultants” whose task is to help the “client” clarify his or her challenge and to offer advice or recommendations.
      7. Min Specs. Specify Only the Absolute “Must dos” and “Must not dos” for Achieving a Purpose (35-50 min.)
        1. What is possible?
          • By specifying only the minimum number of simple rules, the Min Specs that must ABSOLUTELY be respected, you can unleash a group to innovate freely. Enabling constraints: they detail only must dos and must not dos. 
          • You will eliminate the clutter of nonessential rules, the Max Specs that get in the way of innovation. 
          • Often two to five Min Specs are sufficient to boost performance by adding more freedom AND more responsibility to the group’s understanding of what it must do to make progress. 
        2. Structuring Invitation
          • In the context of a challenging activity, a new initiative, or a strategic bottleneck, invite the participants to first generate the entire list of all the do’s and don’ts that they should pay attention to in order to achieve a successful outcome. This is the list of maximum specifications (Max Specs).
          • After the list of Max Specs has been developed, ask the participants to reduce it to the absolute minimum needed to achieve their purpose. Invite them to sift through the list one item at a time and eliminate every rule that gets a positive answer to the question, “If we broke or ignored this rule, could we still achieve our purpose?”
      8. Improv Prototyping. Develop Effective Solutions to Chronic Challenges (20 min. per round)
        • What is possible?
          • Tapping three levels of knowledge simultaneously: (1) explicit knowledge shared by participants; (2) tacit knowledge discovered through observing each other’s performance; and (3) latent knowledge, i.e., new ideas that emerge and are jointly developed. 
          • A diverse mix of people is invited to dramatize simple elements that work to solve a problem. 
          • Innovations represented in the Improv sketches are assembled incrementally from pieces or chunks that can be used separately or together. It is a playful way to get very serious work done!
        • Structuring Invitation
          • Invite participants to identify a frustrating chronic challenge in their work, then playfully experiment, invent, and discover better ways to address the challenge by acting out the situation and possible solutions.
      9. Helping Heuristics. Practice Progressive Methods for Helping Others, Receiving Help and Asking for Help (15 min.)
        1. What is possible?
          • Gain insight into their own pattern of interaction and habits. 
          • Experience how they can choose to change how they work with others by using a progression of practical methods. 
          • Help people identify what is important when entering a new situation.
          • Develop deeper insight into their own interaction patterns and make smarter decisions quickly. 
        2. Structuring Invitation
          • Invite participants to view all human interactions as offers that are either accepted or blocked (e.g., Improv artists are trained to accept all offers)
          • Ask them to act, react, or observe four patterns of interaction
          • Invite them to reflect on their patterns as well as to consider shifting how they ask, offer, and receive help
      10. Conversation CafĂ©. Engage Everyone in Making Sense of Profound Challenges (35-60 min.)
        1. What is possible?
          • TBD
        2. Structuring Invitation
          • TBD
      11. User Experience Fishbowl.  Share Know-How Gained from Experience with a Larger Community (35-70 min.)
        1. What is possible?
          • TBD
        2. Structuring Invitation
          • TBD
      12. Heard, Seen, Respected (HSR) Practice Deeper Listening and Empathy with Colleagues (35 min.)
        1. What is possible?
          • TBD
        2. Structuring Invitation
          • TBD
      13. Drawing Together. Reveal Insights and Paths Forward Through Nonverbal Expression (40 min.)
        1. What is possible?
          • TBD
        2. Structuring Invitation
          • TBD
      14. Design StoryBoards – Basic. Define Step-by-Step Elements for Bringing Meetings to Productive Endpoints (25-70 min.)
        1. What is possible?
          • TBD
        2. Structuring Invitation
          • TBD
      15. Celebrity Interview. Reconnect the Experience of Leaders and Experts with People Closest to the Challenge at Hand (35-60 min.)
        1. What is possible?
          • TBD
        2. Structuring Invitation
          • TBD
      16. Social Network Webbing. Map Informal Connections and Decide How to Strengthen the Network to Achieve a Purpose (60 min.)
        1. What is possible?
          • TBD
        2. Structuring Invitation
          • TBD
      17. “What I Need From You” (WINFY). Surface Essential Needs Across Functions and Accept or Reject Requests for Support (55-70 min.)
        1. What is possible?
          • TBD
        2. Structuring Invitation
          • TBD
      18. Open Space Technology. Liberate Inherent Action and Leadership in Groups of Any Size (90 min. and up to 3 days)
        1. What is possible?
          • TBD
        2. Structuring Invitation
          • TBD
      19. Generative Relationships STAR. Reveal Relationship Patterns That Create Surprising Value or Dysfunctions (25 min.)
        1. What is possible?
          • TBD
        2. Structuring Invitation
          • TBD
      20. Agreement-&-Certainty Matrix. Sort Challenges into Simple, Complicated, Complex, and Chaotic Domains (45 min.)
        1. What is possible?
          • TBD
        2. Structuring Invitation
          • TBD
      21. Simple Ethnography. Observe and Record Actual Behaviors of Users in the Field (75 min. to 7 hrs.)
        • What is possible?
          • TBD
        • Structuring Invitation
          • TBD
      22. Integrated~Autonomy. Move from Either-or to Robust Both-and Solutions (80 min.)
        • What is possible?
          • TBD
        • Structuring Invitation
          • TBD
      23. Critical Uncertainties. Develop Strategies for Operating in a Range of Plausible Yet Unpredictable Futures (100 min.)
        • What is possible?
          • TBD
        • Structuring Invitation
          • TBD
      24. Ecocycle Planning. Analyze the Full Portfolio of Activities and Relationships to Identify Obstacles and Opportunities for Progress (95 min.)
        • What is possible?
          • TBD
        • Structuring Invitation
          • TBD
      25. Panarchy. Understand How Embedded Systems Interact, Evolve, Spread Innovation and Transform (2 hrs.)
        • What is possible?
          • TBD
        • Structuring Invitation
          • TBD
      26. Purpose-To-Practice (P2P). Design the Five Essential Elements for a Resilient and Enduring Initiative (2 hrs.)
        • What is possible?
          • TBD
        • Structuring Invitation
          • TBD

      How to Start

      • If you are new to LS, we recommend that you start practicing with the simplest (e.g., 1-2-4-All, Impromptu Networking), starting from the top left and moving to the most intricate at the bottom right (Panarchy, Purpose-To-Practice). 
      • The more intricate methods use many of the simpler LS as building blocks.

      Principles

      • Include and Unleash Everyone.
      • Practice Deep Respect for People and Local Solutions.
      • Build Trust As You Go.
      • Learn by Failing Forward.
      • Practice Self-Discovery Within a Group.
      • Amplify Freedom AND Responsibility.
      • Emphasize Possibilities: Believe Before You See.
      • Invite Creative Destruction To Enable Innovation.
      • Engage In Seriously-Playful Curiosity.
      • Never Start Without a Clear Purpose.

      Resources

      References

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      The Reinventing Organizations Map

      Map to the NEXT level

      What would it mean for you to have the map that shows the path to the NEXT level where your current challenges are effortlessly resolved or become irrelevant?

      Effortless Growth

      Can you imagine how would it feel to experience effortless growth in your organization based on focusing on the right things at the right time?

      Transcend your challenges

      Would you like to know the most important areas that are holding back the growth of your organization and how to transcend them?

      References

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      The Prime/OS Method

      Prime/OS defines a repeatable technique for introducing change into your organization. It is based on the power of invitation and the ability of teams, departments and organizations to achieve high performance quickly when they are engaged in helping to create the process.

      Prime/OS is a methodology. It can be used to introduce any kind of procedural or cultural change. It works with what you are currently doing, and can be added at any time. A hypothesis of Prime/OS is that increases in engagement drive increases in productivity, after a brief delay. The purpose of Prime/OS is to increase levels of engagement on the part of everyone involved.

      The core concept of Prime/OS is the rite of passage or "passage rite". A passage rite is a cultural event (and a kind of social game) that helps people who have membership make sense of complex social transitions. Agile adoptions are complex social transitions.

      Prime/OS Core Elements

      • Prime/OS Phase 1: Introduction. Experiencing engagement via opt-in participation and OpenSpace.
        • Opening Consulting with the Leadership by Consultant.
        • Game Mechanics: Goal, Rules, Scoring, Opt-in.
        • Invitation as Primary Opt-in mechanism.
        • OST-1 (initial OpenSpace meeting):
          • Minimum of 1 day of OpenSpace (2 is preferred).
          • Minimum of 90 days of experiments playing with practice, between the scheduled OpenSpace events.
          • Output is learning and some deliveries.
          • Leadership signaling with Storytelling (and other highly symbolic behaviors).
        • OST-2 (second OpenSpace meeting, which terminates "Chapter 1" of the process change and opens "Chapter 2" of the organizational "story" of the change.)
        • Follow-up. Closing consulting with Leadership.
          • Processing the proceedings.
          • Leadership signaling with storytelling (and other highly symbolic behaviors.)
          • The Coaching consultant delivers on what to possibly consider next.
          • The coaching consultant vacates the org and does not communicate with it for at least 1 month, to trigger self-sustaining self-organization behaviors on the part of the org.
      • Prime/OS Phase 2: Competence. Recurring OST events.
        • Minimum 1 year.
        • Evidence must be present first that the org has processed and completed Phase 1.
          • Several "Chapters" of learning, bound by 2 OpenSpace.
        • Repeat Prime/OS's OpenSpace events approximately every 6 months, typically in January and June until the org reaches Phase 3.
      • Prime/OS Phase 3:  Mastery. No more scheduled events, due to a maturing of the org.
        • Instead of scheduling OpenSpace events in a fixed schedule, the org senses and response t the need for periodic, "as-needed" OpenSpace events.
        • Evidence must be present first, that the org has reached Phase 2.
          • The scheduled OpenSpace events become less interesting.
          • The org can consistently demonstrate "safe space".
            • The org has made substantial changes to the HR policies with the intent to support Prime/OS Phase 3 culture.
            • The org is hiring and firing based on cultural fit.
          • The org has established norms for dealing with the ongoing conflict which is a natural consequence of independent thinkers working together in a volatile, high-change business environment. 

      References

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      The Managing Complex Change Model

      The Lippitt-Knoster Model for Managing Complex Change is an excellent tool both to plan Change, as well as to diagnose issues when a project is already happening. It provides a consolidated map of all the elements needed, and I particularly like the focus on Incentives, as these are way too often missed in many alternative models.

      The Key Components of the Model for Managing Complex Change

      • Vision:
        • Why is change needed?
        • Shared and are people buying in? 
        • Are there measurable, achievable goals? 
      • Consensus:
        • Leaders cannot assume they have the power to push through change without gaining a consensus. 
      • Skills:
        • What skills are needed? 
        • Do staff members have expertise or training in what they are being asked to do? 
        • If not, will it be provided by someone they trust?
      • Incentives:
        • How will employees benefit them? 
        • Can be tangible such as monetary, or intangible such as personal achievement or prestige.
      • Resources:
        • What resources are readily available? 
        • Are they appropriate? 
        • Are there in-house people who are resources? 
        • Is the distribution of resources fair? 
        • What resources are needed and how will you get them?
      • Action Plan:
        • The action plan for change should be clear and developed by a representation of all stakeholders. 
        • Without a plan, gaining traction and moving forward is impossible.

      The possible negative change outcomes

      • Confusion.
      • Sabotage.
      • Anxiety.
      • Resistance.
      • Frustration.
      • Treadmill or False Start.

      References

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      The 8 Steps Process for Change

      Step 1: Create A Sense Of Urgency

      In order to build the business case internally and build momentum within the entire organization, a Change Agent must appeal to and influence both Thinking (our new Rational brains) and Feeling (our older Reptilian brains).

      • Make a compelling story.
      • Use of metaphors, analogies, and imagery.
      • Use simple language and avoid jargon and acronyms.
      • Frequent, consistent, and aligned communication.
      • Energy and enthusiasm are infused throughout.
      • Careful use of data – don’t overuse it.
      • Do your homework to understand what people are feeling.
      • Rid the channels of communication of junk so that important messages come through.
      • High level of visibility.
      • Bring the outside in.
      • Communicate with what you DO not just what you SAY.

      Step 2: Build A Guiding Coalition

      This step involves pulling together a group with enough power to lead change. 

      • It must have the right composition, a significant level of trust, and a strong shared objective. 
      • The elimination of the individualistic ego, and the fortitude to work through ongoing inertia.
      • The Guiding Coalition should feature the following four qualities:
        • Position Power:  Enough key players should be on board so that those left out cannot block progress.
        • Expertise:  All relevant points of view should be represented so that informed intelligent decisions can be made.
        • Credibility:  The group should be seen and respected by those in the firm so that the group’s pronouncements will be taken seriously by other employees.
        • Leadership:  The group should have enough proven leaders to be able to drive the change process.

      Step 3: Form A Change Vision

      In this step, the Guiding Coalition needs to clarify how the future will be different from the past. This is achieved through an organizational vision. 

      Kotter outlines six characteristics of effective visions:

      • Imaginable: They convey a clear picture of what the future will look like.
      • Desirable: They appeal to the long-term interest of those who have a stake in the enterprise.
      • Feasible: They contain realistic and attainable goals.
      • Focused: They are clear enough to provide guidance in decision-making.
      • Flexible: They allow individual initiative and alternative responses in light of changing conditions.
      • Communicable: They are easy to communicate and can be explained quickly.

      Step 4: Communicate The Vision For Buy In

      In this step, the guiding coalition needs to ensure that as many people as possible understand and accept the vision. A good rule of thumb is to amplify communication of the vision by a factor of ten.  A single memo or series of speeches by the CEO will not cut it - it needs to be communicated in hour-by-hour activities and anywhere and everywhere - referred to in emails, meetings, and presentations.

      Kotter outlines some guidelines for communicating the vision. These are:

      • Simple: No techno babble or jargon.
      • Vivid: A verbal picture is worth a thousand words – use metaphor, analogy, and example.
      • Repeatable: Ideas should be able to be spread by anyone to anyone.
      • Invitational: Two-way communication is always more powerful than one-way communication.
      • Again, keep the Golden Circle in mind as a reference point.
      • Actions definitely speak louder than words. An entire team of senior managers who do this sends a powerful message which can inspire confidence, decrease cynicism and change internal cultures.

      Step 5: Empower Broad-Based Action

      After the vision has been defined and communicated, the organization needs to remove as many barriers as possible and unleash its employees to do their best work.

      • Structural Barriers
        • Internal structures within an organization can often be at odds with the change vision. 
        • This again is manifested as bloated middle management, siloed departments, and an over-emphasis on managers over makers.
        • Two strategies work here. 
          • First, realign incentives and performance appraisals to reward and reflect the thing you most value as a business. 
          • Second, concentrate on improving management information systems. 
        • The goal is to speed up feedback loops and provide the information necessary for employees to do their jobs more efficiently.
      • Supervisory Barriers
        • This basically refers to troublesome supervisors. 
        • They are often defined by locked, one-sided mental models or a large number of interrelated habits that add up to an inability to accept change.

      Step 6: Generate Short-Term Wins

      This step is predicated upon generating and making visible unambiguous success as soon as possible. It is critical to driving short-term wins in any long-term change effort.

      • The Guiding Coalition should be tasked with identifying significant improvements within 6 to 18 months. 
      • Experience significant short-term wins by fourteen and twenty-six months after the change initiative is much more likely to complete the transformation.

      Step 7: Sustain Momentum - Don’t Give Up!

      Consolidating gains and producing more incremental change. This stage is vastly improved with strong leadership. Transformational leaders will strive to launch more and more projects to drive change deeper into the organization, and more importantly, become part of the organization’s culture. A lack of consistent and sufficient leadership runs the risk of stalling plans.

      Kotter outlines a good checklist that appears at this stage in a lot of successful change organizations:

      • More projects are being added.
      • Additional people are being brought in to help with the changes.
      • Senior leadership is focused on giving clarity to an aligned vision and shared purpose.
      • Employees are empowered at all levels to lead projects.
      • Reduced interdependencies between areas.
      • Constant effort to keep urgency high.
      • Consistent show of proof that the new way is working.

      Step 8: Institute Culture Change - Make It Stick

      Kotter outlines a checklist for Culture:

      • Cultural change should come last, not first.
      • You must be able to prove that the new way is superior to the old.
      • The success must be visible and well communicated.
      • You will lose some people in the process.
      • You must reinforce new norms and values with incentives and rewards – including promotions.
      • Reinforce the culture with every new employee.

      References 


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