"Mark Goulston in his breakthrough new book Talking to Crazy, brings his communication magic to the most difficult group of all - the downright irrational" - Amazon.com
Step by Step
- Strategy 1. When you know you are wrong.
- Admit you are wrong.
- Then ask, "What do you want me to do?"
- Strategy 2. When you don't know what move to make:
- "If I say or do something, it will make things worst. If I don't say or do anything, it will make things worse. Given that I have very little confidence in what to do now, I need you to tell me what you need me to say or do to make the situation better for you. What would it take to make this right?"
- Strategy 3. When you know you will need to say "no" to an unrealistic request.
- "I have to say "no" to what you want, and I'm preparing myself for your reaction. I don't have any idea what your reaction might be. So I'm in your hand. Would you help me?"
Scenarios Covered
- What to do when you are wrong.
- How to ask for help.
- How to ask for difficult help.
- What to do when you have no options.