How to Express Appreciation

 "At work, people express and receive appreciation in different ways. If you try to express appreciation in ways that aren’t meaningful to your co-workers, they may not feel valued at all. This is because you and your co-workers are speaking different languages. In The 5 Languages of Appreciation in the Workplace, you will identify the five languages of appreciation in order to express genuine appreciation to co-workers and staff" - Amazon.com.

Five Appreciation Languages at Work

  1. Words of Affirmation. Using words to communicate a positive message to another person.
    • One on One.
    • In front of others (if they feel comfortable).
    • Written email.
  2. Quality Time: Giving the person your focused attention.
    • Eye contact, no distractions.
    • Listen to feelings and thoughts.
  3. Acts of Service: Providing assistance.
    • Ask before you help.
    • Check your attitude.
    • Do it their way.
    • Complete what you start 
      • Or let to know in advance how much time you have and let them decide.
  4. Tangible Gifts: Giving physical items.
    • Give gifts to those who appreciate them.
    • Gifts must be something the person values.
    • Can be time off 
    • The most common is food 
  5. Physical Touch: Person-to-person contact.
    • Handshakes.
    • High fives.
    • Fist bumps.
    • Brief hugs (especially in emotional times).

Ideas for Application

Language 1. Words of Affirmation

  • Acknowledge my effort on a project I am in / but not in the presence of my teammates.
  • When appropriate, I'd like to be recognized in front of others for work well done.
  • Praise me in private, not in front of anyone else.
  • Occasionally tell me “thanks” – in person – for my contribution.
  • Send me an email to let me know what I am doing well.
  • Recognize when I have handled a difficult situation.
  • Tell others (when I am not around) about the good job I am doing.
  • Give me a specific compliment about some aspect of my character or personality.
  • In my review, make a list of positives regarding how I am doing.
  • Give our team a group compliment when we have done well.
  • Let my colleagues know when I have achieved significant goals or completed important tasks.
  • A handwritten note of appreciation is particularly meaningful to me.
  • Other ___.

Language 2. Quality Time

  • Go to coffee or lunch together to talk about work issues.
  • Go to coffee or lunch together and not talk about work issues.
  • Go to lunch together as a team of colleagues.
  • Stop by in person to check in with me regarding how things are going.
  • Call me occasionally to "check in" to see how I am doing.
  • Get together for occasional after-hours team events.
  • Take a walk together if feasible, rather than meet in the office.
  • Take part in an out-of-the-office event/retreat for our team.
  • Have a regular (e.g., weekly) “check-in” meeting to catch up.
  • Other ___.

Language 3. Acts of Service

  • Stay after hours to help me complete a project.
  • Ask me what you could do to help me (and then follow through).
  • Offer to do some routine tasks that will allow me to focus on higher priorities.
  • Offer to do some task for me that I dislike doing.
  • Stop by and work with me on a project I need to complete.
  • Help me clean up / organize my office or desk.
  • Review/edit a written document for me.
  • Offer to be a backup for me when I’m on leave or out sick.
  • Help me understand how to get the most out of my technology tools.
  • Come in early to help me get something done.
  • Other ___.

Language 4. Tangible Gifts

  • Take me to lunch as a gesture of appreciation.
  • Give a small gift card to my favorite place, which is ___.
  • Bring my favorite coffee / hot beverage/snack / ___.
  • Find a book or magazine related to my interests or area of expertise, such as ___.
  • Bring in cake, cookies, or snacks to celebrate!
  • Bring something from an interesting place you’ve been to.
  • Give, as a token of appreciation:
    • An Agency Challenge Coin
    • A Time-Off award
    • Agency lanyards, pens, or coffee mugs
    • Commemorative pins/patches/posters
  • Other ___.

Language 5. Physical Touch

  • Handshakes.
  • High fives.
  • Fist bumps.
  • Brief hugs (especially in emotional times).
  • Be careful to avoid misunderstandings.

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How to Apologize

"I said I was sorry! What more do you want? Even in the best of relationships, we mess up. We say and do things we deeply regret later on. So we need to make things right. But just saying you’re sorry isn’t enough. That’s only the first step on the road to restoration. In The 5 Apology Languages, Gary Chapman partners with Jennifer Thomas to help you on the journey toward restored relationships" - Amazon.com

True healing comes when you learn to: 

  • Express regret: "I'm sorry"
  • Accept responsibility: "I was wrong"
  • Make restitution: "How can I make it right"
  • Plan for change: "I'll take steps to prevent a reoccurrence"
  • Request forgiveness: "Can you find it in your heart to . . . ?"

The Conference

1. Expressing Regret

  • "I know now that I hurt you very deeply. That caused me deep pain. I am very sorry for what I did"
  • "You were promised a service that we have not provided. I am sorry our Company clearly dropped the ball this time"
  • "I obviously was not thinking very well. I never meant to hurt you, but I can see my words were way out of line. I'm sorry that I was not so insensitive"
  • "I feel really bad, I disappointed you. I should have been more thoughtful. I'm sorry I caused so much pain"

2. Accepting Responsibility

  • "I made a big mistake. I wasn't thinking at that time. But looking back, that was a problem. I wish I had thought before I acted. I was wrong"
  • "I spoke out of anger, trying to justify myself, but it was unkind and untrue. I was wrong"
  • "I repeated a mistake that we've discussed before. I messed up. I know it was my fault"

3. Restitution

  • "Is there anything that I can do to make up for what I have done?"
  • "Just saying "I'm sorry" doesn't seem right. I want to make it up somehow; what would you consider appropriate?"
  • "I've broken this promise again; would it help if O put my commitment in writing?"
  • "I damage your honor. Can I make a public correction in some way?"

4. Genuine Repentance

  • "How could I say that in a different way than you would not come across as critical?"
  • "I know my behavior was painful to you, and I do not want to cause pain. I am open to any ideas you may have for me"
  • "I let you down again. What would it take for you to rebuild your trust in me?"

5. Requesting forgiveness

  • "I know what I did hurt you very deeply. You have every right never to speak to me again, but I am truly sorry for what I did. I hope you can find it in your heart to forgive me"
  • "I am sorry for the way I spoke. You didn't deserve that. It was wrong of me. I am asking you to forgive me"

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