How to Frame Multiple Topics in a Conversation

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How to Frame the Conversation with Multiple Topics?

Conversations with multiple topics can be framed with a Summary Framing. 

Preparation. Create your Summary Framing:

  • Create the Basic Framing for each topic you want to talk about. 
  • Create a single Summary Framing for the entire conversation.
    • Summary Context: "I'd like to talk to you about X things"
    • Multiple Intents: "Intent A, ..., and Intent Z"
    • Multiple Key Messages: "Key Message A, ..., and Key Message Z"

Step by Step. The overall conversation then moves on to the framing for a second topic and so forth until all the topics have been discussed.

Summary Framing Example

Suppose you have three topics to talk to your team leader about. 
  • Advice about how to handle a problem with a recent delivery
  • A decision about nominating a colleague for an award
  • A decision about taking time off work
Here's how you could combine them into a Summary Framing: 
  • Summary Context: "I'd like to talk to you about three things"
  • Multiple Intents: "I need some advice, and I have a couple of decisions"
  • Multiple Key Messages: "We have an issue with the office supplies delivery. I’d like to nominate Dave for an award, and I have a request for some time off".

Framing Multiple Topics with One Context

  • Preparation:
    • First, create a Basic Framing for each topic:
      • Topic #1 
        • Context: "New region roll-out."
        • Intent: "Heads-up/FYI."
        • Key Message: "The full-time team is exceeding all their key performance indicators (KPIs)."
      • Topic #2 
        • Context: "New region roll-out."
        • Intent: "Need a decision."
        • Key Message: "Should we cancel the contract for additional."
    • Second, create a Summary Framing for the Conversation:
      • Context: "I have an update about the regional roll-out with two topics."
      • Intent and Key Message 1: "One is an FYI about the team’s performance."
      • Intent and Key Message 2: "The other needs a decision about the extra staffing."
  • Step by Step:
    • Start the Conversation with the Summary Framing 
    • Deliver Framing 1 or Framing 2 
      • In either order depending on the topic you or your audience would like to discuss first.
    • If you want to be certain your audience knows about the switch between the two topics:
      • Refer back to the Summary Framing where you said you had two (or more) topics to discuss.

References

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